A telecommunications relay service (TRS) also known as IP-relay or relay service, allows individuals who are speech impaired, deaf, or hard of hearing to communicate with people who use a standard telephone via communications assistant (CA). A TRS offers voice carry-over (VCO) and hearing carry-over (HCO) options. Wherein VCO allows a person with a hearing impairment to speak directly to other party and then read the response typed by a CA; whereas HCO allows a person with a speech impairment to hear the other party and relay the typed response back to telephone user through the CA.
Increasing incidences of speech disorder, rising number of people who are deaf, deafblind, and hard of hearing is a major factor driving growth of the global telecommunication relay service market. In addition, growing competition from major players and rising investment in R&D are some other factors driving growth of the global TRS market. Initially, telecommunication relay service was connected through teletypewriter (TTY) or other assistive telephone device, but technological advancements has led to real-time text capability of relay services using personal computer, smartphones, and laptops. This factor is further fueling growth of the global telecommunication service market.
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A major factor hampering growth of the global telecommunication relay service market is high cost of equipment. In addition, lack of awareness of this technology in some regions and maintain the efficiency of this devices are factors further hampering growth of the global telecommunication relay service market. Current trend in the market is use of internet based relay services which are open for public use and for long distance calling. Moreover, advancement of techniques to improve telecommunication relay services is expected to create lucrative opportunities for major players in the global market during the forecast period.
The global telecommunication relay service market is segmented on the basis of technology, end-user, and region.
North America is expected to dominate the global telecommunication relay service market and is expected to maintain its dominance during the forecast period owing to increasing number of telecommunication relay service providers in this region especially in the US. The market in Europe holds second position and is expected to account for XX.X% of the global revenue share. The market in Asia Pacific is expected to witness moderate growth owing to lack of awareness of this technology.
Key players in the global telecommunication relay service market are AT&T Inc., Hong Kong Broadband Network Limited, NCID, Far Eastone Telecommunications Co., Ltd., IBM Corporation, Skype Technologies, Cisco Systems, Inc., Taiwan Star Telecom Corporation Limited, Italk Global Communications Inc., and Brastel Co. Ltd.
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